Lever Helps CityHealth Supercharge Its Healthcare Recruitment Efforts

In 2025, the healthcare industry is facing an unprecedented demand for talent. With a growing aging population, widespread burnout, and competition for skilled medical professionals at an all-time high, health systems must evolve their recruitment strategies. That’s exactly what CityHealth, a leading urban healthcare provider, did when it partnered with Lever, a top-rated Talent Acquisition Suite trusted by mission-driven organizations worldwide.

The Challenge: Hiring Quality Clinical Talent—Fast

CityHealth operates over 25 hospitals and community clinics across major metro areas in the U.S. As they expanded into underserved communities and opened new behavioral health and urgent care facilities, they encountered several key challenges:

• Shortage of specialized medical professionals, including RNs, nurse practitioners, and behavioral health specialists
• Need for faster hiring timelines in emergency departments and high-need units
• Decentralized recruitment systems across hospitals and clinics
• Difficulty meeting DEI goals, especially for leadership roles and underserved specialties

CityHealth needed a scalable, healthcare-ready recruitment platform that could support their mission of delivering accessible, high-quality care.

The Solution: LeverTRM for Healthcare

CityHealth implemented LeverTRM, a modern Talent Relationship Management platform built for speed, collaboration, and inclusivity.

With LeverTRM, CityHealth gained:

• Automated outreach campaigns for passive healthcare talent pipelines
• Centralized candidate profiles and notes, improving coordination between HR and department heads
• Integrated EEO tracking and reporting, supporting DEI hiring benchmarks
• Smart scheduling tools, reducing time-to-interview for high-priority roles

The Results: Smarter Hiring, Healthier Communities

Since adopting Lever, CityHealth has seen measurable improvements in its recruitment outcomes:

• 29% decrease in time-to-fill for critical nursing and technician roles
• 40% increase in candidate response rates, aided by personalized, timely communications
• Standardized workflows across all hiring locations, creating a seamless candidate experience
• Improved diversity in hiring, with underrepresented clinicians making up 35% of recent hires

A Vital Partnership for a Vital Mission

CityHealth’s partnership with Lever reflects a broader commitment to people-first hiring and community health. As Lever continues to roll out AI-powered recommendations, internal mobility features, and clinician-friendly application flows, CityHealth is better equipped than ever to deliver compassionate care backed by top-tier talent.

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